{"text_format":"1","workbook":"xlsx","n_sheets":6,"sheets":["Registro","Valoracion","Historicos Regsitro Quejas","Historico Valoracion Quejas ","Matriz","Datos"],"not_rendered":{"charts":0,"images":2,"macros":1,"external_links":1,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

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[]
["Folio#",8]
["Datos Requeridos","Digite lo Solicitado"]
["Fecha:","7/19/18"]
["Puesta:","Huésped"]
["Habitación:",102]
["Tipo Cliente:","C1"]
["Area de la Queja:","Suhi"]
["Descripción de la queja:","askjdhdfklasjhdflkasdhdflkasdhdflkasdhflkasdhfdlksdfdhklasdjhdflkasdhdfasdhfasdhlkasdjhdklasdjhkfjasdh"]
["Solucion Solicitada por el Cliente:","akjhdfkashdflkasdhdlkasdhgasdyhgfoauihiuhasihewipuyhsdauhgpuihpuighpoihspasdohgpuhsdga"]
["Gestion Realizado:","tra spa"]
["Recibida Por:","Luis Carlos Perez C. 13"]
["Puesto:","Recepción"]
["Capturada en:","Tripadvisor"]
["# Documento:",1245]

{"sheet":"Valoracion","index":1,"n_rows":15,"n_cols":4,"rows_kept":15,"cut":false,"hidden":false,"merged":[]}
["2018-01-01"]
["Folio#",7,"Fecha:",{"$f":"TODAY()","v":"2018-11-01"}]
["Datos Requeridos","Digite lo Solicitado","Semana #:",{"$f":"(D2-A1)/7","v":43.428571428571431}]
["Fecha:",null,"Queja #:",828]
["Puesta:",null,"Volaración:","Verde"]
["Habitación:",null,"Acción a Realizar:","Asignar Randall Salazar"]
["Tipo Cliente:",null,"Departamento:","Sostenibilidad"]
["Area de la Queja:",null,"Siguimiento Comité:","No"]
["Descripción de la queja:",null,"Estatus:","Sugerencia"]
["Solucion Solicitada por el Cliente:",null,"Resulto:","2019-08-12"]
["Gestion Realizado:",null,"Duplicada:","Si"]
["Recibida Por:",null,"Buscar Payaso:",2]
["Puesto:",null,"Payaso:",{"$f":"VLOOKUP(D12,Tabla_Payasos[],2,FALSE)","v":"Acera para transitar "}]
["Capturada en:"]
["# Documento:"]

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[]
["Fecha","# Queja","Puesta","Habitación","Tipo Cliente","Área de la queja ","Descripción ","Solucion Solicitada por el Cliente:","Gestion Realizada:","Recibida Por:","Puesto","Capturada","# Documento:"]
[]
[]
[]
["2018-09-06",7,"Mayorista",102,"C1","Ti-Cain","asdhdfassdfjasdfkjhaslkjfhkljhfaskdljhdfakshfgasklghfljasghlksdjfhfgfkdsjhghfkfjd","asdfaslkjdhfdsfahdfasldkjhfaslkjhfdflkasdjhflkjhsashdfiaysfdui","Agdfjkqgdfqweqwueyrqweiuyrwqiqwyrewoiuyrweqi","Luis Carlos Perez C. 5","Recepción","H Evaluación Gen","12-12-18-99"]
["2018-09-06",14,"Huésped",102,"C1","Ti-Cain","asdhdfassdfjasdfkjhaslkjfhkljhfaskdljhdfakshfgasklghfljasghlksdjfhfgfkdsjhghfkfjd","asdfaslkjdhfdsfahdfasldkjhfaslkjhfdflkasdjhflkjhsashdfiaysfdui","Agdfjkqgdfqweqwueyrqweiuyrwqiqwyrewoiuyrweqi","Cesar Luis "]
[]
["2018-09-06",2,"Huesped",102,"C1","Ti-Cain","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","cesar","Rece","H Evaluacion","12-12-102"]

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[]
["Fecha","# Queja","Puesta","Habitación","Tipo Cliente","Área de la queja ","Descripción ","Solucion Solicitada por el Cliente:","Gestion Realizada:","Recibida Por:","Puesto","Capturada","# Documento:","SEMANA DE\nEVALUACIÓN","Valoración","ACCIÓN POR REALIZAR","DEPARTAMENTO","SEGUIMIENTO COMITÉ","SUGERENCIA / QUEJA","RESUELTO","DUPLICADO","PAYASO","Columna8"]
[]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"A&B",null,null,null,null,"Datafonos"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Amarilla"]
["2018-09-06",7,"Mayorista",102,"C1","Ti-Cain","asdhdfassdfjasdfkjhaslkjfhkljhfaskdljhdfakshfgasklghfljasghlksdjfhfgfkdsjhghfkfjd","asdfaslkjdhfdsfahdfasldkjhfaslkjhfdflkasdjhflkjhsashdfiaysfdui","Agdfjkqgdfqweqwueyrqweiuyrwqiqwyrewoiuyrweqi","Luis Carlos Perez C. 5","Recepción","H Evaluación Gen","12-12-18-99",null,"Amarilla"]
["2018-09-06",14,"Huésped",102,"C1","Ti-Cain","asdhdfassdfjasdfkjhaslkjfhkljhfaskdljhdfakshfgasklghfljasghlksdjfhfgfkdsjhghfkfjd","asdfaslkjdhfdsfahdfasldkjhfaslkjhfdflkasdjhflkjhsashdfiaysfdui","Agdfjkqgdfqweqwueyrqweiuyrwqiqwyrewoiuyrweqi","Cesar Luis "]
[]
["2018-09-06",2,"Huesped",102,"C1","Ti-Cain","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","asdjhdfashdfasjhdfkljasdflkjaslkasdfhasdkhasdofkhasdkjh","cesar","Rece","H Evaluacion","12-12-102"]

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[null,null,null,"OCURRENCIA"]
[null,null,null,"BAJO","MEDIO","ALTO"]
[null,"IMPACTO","ALTO"]
[null,null,"MEDIO"]
[null,null,"BAJO"]
[]
[null,null,null,"CATEGORIA","ROJA","24 HORAS"]
[null,null,null,null,"AMARILLO","3 A 8 DÍAS"]
[null,null,null,null,"VERDE","15 DÍAS"]

{"sheet":"Datos","index":5,"n_rows":112,"n_cols":14,"rows_kept":112,"cut":false,"hidden":false,"merged":[]}
["Nombres","Puestos","Quien puso la queja","Tipo Cliente","Areas de Quejas","Medotodo de Capturación","Valoración","Designación","Departamente","Repuesta","Tipo infor",null,"Codigo","Payasos"]
["Luis Carlos Perez C. 1","Servicio al Cliente","Huésped","C1","Ti-Cain","Tripadvisor","Roja","Asignar Arnaldo Moreira","A&B","Si","Queja",null,1,"A/C"]
["Luis Carlos Perez C. 2","Recepción","Guia","C2","Suhi","H Evaluación Gen","Amarilla","Asignar Dariel Miranda","Recpción","No","Sugerencia",null,2,"Acera para transitar "]
["Luis Carlos Perez C. 3",null,"Colaborador","C3","Italiano",null,"Verde","Asignar Dayana Miranda","Compras","N/A","N/A",null,3,"Actividad nocturna"]
["Luis Carlos Perez C. 4",null,"Mayorista","C4","Barril",null,"Desestimada","Asignar Diego Cambronero","Sostenibilidad",null,null,null,4,"Agua caliente"]
["Luis Carlos Perez C. 5",null,null,null,"Habitaciones",null,null,"Asignar Estibaliz Aguilar","Ama de Llaves",null,null,null,5,"Agua llovida italiano"]
["Luis Carlos Perez C. 6",null,null,null,null,null,null,"Asignar Gilberth Mejías","Lavaderia",null,null,null,6,"Agua potable"]
["Luis Carlos Perez C. 7",null,null,null,null,null,null,"Asignar Greivin Arredondo","N/A",null,null,null,7,"Alarmas "]
["Luis Carlos Perez C. 8",null,null,null,null,null,null,"Asignar Iván Ramírez",null,null,null,null,8,"Alfombra en escaleras"]
["Luis Carlos Perez C. 9",null,null,null,null,null,null,"Asignar Jairo Garcia",null,null,null,null,9,"Amenidades"]
["Luis Carlos Perez C. 10",null,null,null,null,null,null,"Asignar Mainor Castro",null,null,null,null,10,"Área  para niños "]
["Luis Carlos Perez C. 11",null,null,null,null,null,null,"Asignar Roberto Escoto",null,null,null,null,11,"Aseo en habitación"]
["Luis Carlos Perez C. 12",null,null,null,null,null,null,"Asignar Randall Salazar",null,null,null,null,12,"Baño resbalozo "]
["Luis Carlos Perez C. 13",null,null,null,null,null,null,"Asignar Mario Lezama",null,null,null,null,13,"Basurero baño"]
["Luis Carlos Perez C. 14",null,null,null,null,null,null,"Asignar Miguel Múnera",null,null,null,null,14,"Basurero jardines"]
["Luis Carlos Perez C. 15",null,null,null,null,null,null,"Asignar Yeimy Miranda",null,null,null,null,15,"Batas de baño"]
["Luis Carlos Perez C. 16",null,null,null,null,null,null,"N/A",null,null,null,null,16,"Brazaletes"]
[null,null,null,null,null,null,null,null,null,null,null,null,17,"Cable tica "]
[null,null,null,null,null,null,null,null,null,null,null,null,18,"Calida Desayuno"]
[null,null,null,null,null,null,null,null,null,null,null,null,19,"Calidad comida"]
[null,null,null,null,null,null,null,null,null,null,null,null,20,"Calidad precio"]
[null,null,null,null,null,null,null,null,null,null,null,null,21,"Calidad Sushi"]
[null,null,null,null,null,null,null,null,null,null,null,null,22,"Camas altas "]
[null,null,null,null,null,null,null,null,null,null,null,null,23,"Central telefonica"]
[null,null,null,null,null,null,null,null,null,null,null,null,24,"Clases de yoga"]
[null,null,null,null,null,null,null,null,null,null,null,null,25,"Cockteles bares"]
[null,null,null,null,null,null,null,null,null,null,null,null,26,"Colchon duro"]
[null,null,null,null,null,null,null,null,null,null,null,null,27,"Comidas snacks"]
[null,null,null,null,null,null,null,null,null,null,null,null,28,"Computadoras de recepción"]
[null,null,null,null,null,null,null,null,null,null,null,null,29,"Construcción"]
[null,null,null,null,null,null,null,null,null,null,null,null,30,"Datafonos"]
[null,null,null,null,null,null,null,null,null,null,null,null,31,"Desestimado"]
[null,null,null,null,null,null,null,null,null,null,null,null,32,"Encuentas de satisfacción"]
[null,null,null,null,null,null,null,null,null,null,null,null,33,"Entretenimiento"]
[null,null,null,null,null,null,null,null,null,null,null,null,34,"Espejo Grande"]
[null,null,null,null,null,null,null,null,null,null,null,null,35,"Etiquetas en apagadores"]
[null,null,null,null,null,null,null,null,null,null,null,null,36,"Falta de comunicación"]
[null,null,null,null,null,null,null,null,null,null,null,null,37,"Fujas de agua"]
[null,null,null,null,null,null,null,null,null,null,null,null,38,"Gimnasio"]
[null,null,null,null,null,null,null,null,null,null,null,null,39,"Goteras"]
[null,null,null,null,null,null,null,null,null,null,null,null,40,"Grupos estudiantes"]
[null,null,null,null,null,null,null,null,null,null,null,null,41,"Habitaciones"]
[null,null,null,null,null,null,null,null,null,null,null,null,42,"Higiene en restaurante"]
[null,null,null,null,null,null,null,null,null,null,null,null,43,"Hojas de evaluación"]
[null,null,null,null,null,null,null,null,null,null,null,null,44,"Iluminación hab closet"]
[null,null,null,null,null,null,null,null,null,null,null,null,45,"Información duchas"]
[null,null,null,null,null,null,null,null,null,null,null,null,46,"Jacuzzi"]
[null,null,null,null,null,null,null,null,null,null,null,null,47,"Lampara de lectura"]
[null,null,null,null,null,null,null,null,null,null,null,null,48,"Lavanderia"]
[null,null,null,null,null,null,null,null,null,null,null,null,49,"Limpieza en habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,50,"Lobby"]
[null,null,null,null,null,null,null,null,null,null,null,null,51,"Lockers"]
[null,null,null,null,null,null,null,null,null,null,null,null,52,"Mal olor habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,53,"Malos olores"]
[null,null,null,null,null,null,null,null,null,null,null,null,54,"Maquina de hielo"]
[null,null,null,null,null,null,null,null,null,null,null,null,55,"Menú Celiacos"]
[null,null,null,null,null,null,null,null,null,null,null,null,56,"Menú niños"]
[null,null,null,null,null,null,null,null,null,null,null,null,57,"Menú room service"]
[null,null,null,null,null,null,null,null,null,null,null,null,58,"Menú típico"]
[null,null,null,null,null,null,null,null,null,null,null,null,59,"Menú vegetariano"]
[null,null,null,null,null,null,null,null,null,null,null,null,60,"Minibar habitaciones"]
[null,null,null,null,null,null,null,null,null,null,null,null,61,"Musica restaurantes"]
[null,null,null,null,null,null,null,null,null,null,null,null,62,"N/A"]
[null,null,null,null,null,null,null,null,null,null,null,null,63,"Objetos en la comida"]
[null,null,null,null,null,null,null,null,null,null,null,null,64,"Piscinas "]
[null,null,null,null,null,null,null,null,null,null,null,null,65,"Piscinas "]
[null,null,null,null,null,null,null,null,null,null,null,null,66,"Piso resbaloso"]
[null,null,null,null,null,null,null,null,null,null,null,null,67,"Plagas en restaurante"]
[null,null,null,null,null,null,null,null,null,null,null,null,68,"Plagas Habitaciones"]
[null,null,null,null,null,null,null,null,null,null,null,null,69,"Plato de frutas"]
[null,null,null,null,null,null,null,null,null,null,null,null,70,"Precios Souvenir"]
[null,null,null,null,null,null,null,null,null,null,null,null,71,"Proceso de reservas"]
[null,null,null,null,null,null,null,null,null,null,null,null,72,"Publicidad Web"]
[null,null,null,null,null,null,null,null,null,null,null,null,73,"Puerta de baño"]
[null,null,null,null,null,null,null,null,null,null,null,null,74,"Puerta de habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,75,"Reciclaje"]
[null,null,null,null,null,null,null,null,null,null,null,null,76,"Refrigerio nocturno"]
[null,null,null,null,null,null,null,null,null,null,null,null,77,"Restaurante"]
[null,null,null,null,null,null,null,null,null,null,null,null,78,"Robo en habitaciones"]
[null,null,null,null,null,null,null,null,null,null,null,null,79,"Room service"]
[null,null,null,null,null,null,null,null,null,null,null,null,80,"Rotulación Carretera"]
[null,null,null,null,null,null,null,null,null,null,null,null,81,"Rotulación cena"]
[null,null,null,null,null,null,null,null,null,null,null,null,82,"Rotulación Jacuzzi"]
[null,null,null,null,null,null,null,null,null,null,null,null,83,"Rotulación ventilador"]
[null,null,null,null,null,null,null,null,null,null,null,null,84,"Ruido generadores"]
[null,null,null,null,null,null,null,null,null,null,null,null,85,"Ruido habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,86,"Ruido sistema solar"]
[null,null,null,null,null,null,null,null,null,null,null,null,87,"Sala de juegos"]
[null,null,null,null,null,null,null,null,null,null,null,null,88,"Señalización"]
[null,null,null,null,null,null,null,null,null,null,null,null,89,"Servicio al cliente "]
[null,null,null,null,null,null,null,null,null,null,null,null,90,"Servicio cliente bar humedo"]
[null,null,null,null,null,null,null,null,null,null,null,null,91,"Servicio cliente botones"]
[null,null,null,null,null,null,null,null,null,null,null,null,92,"Servicio cliente cocina"]
[null,null,null,null,null,null,null,null,null,null,null,null,93,"Servicio cliente mucamas"]
[null,null,null,null,null,null,null,null,null,null,null,null,94,"Servicio cliente recepción"]
[null,null,null,null,null,null,null,null,null,null,null,null,95,"Servicio cliente restaurante "]
[null,null,null,null,null,null,null,null,null,null,null,null,96,"Servicio cliente spa"]
[null,null,null,null,null,null,null,null,null,null,null,null,97,"Servicio cliente sushi"]
[null,null,null,null,null,null,null,null,null,null,null,null,98,"Silla en habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,99,"Sombrillas"]
[null,null,null,null,null,null,null,null,null,null,null,null,100,"Spa"]
[null,null,null,null,null,null,null,null,null,null,null,null,101,"Tardanza en entrega de habitación"]
[null,null,null,null,null,null,null,null,null,null,null,null,102,"Teléfonos"]
[null,null,null,null,null,null,null,null,null,null,null,null,103,"Transfer"]
[null,null,null,null,null,null,null,null,null,null,null,null,104,"Variedad desayuno"]
[null,null,null,null,null,null,null,null,null,null,null,null,105,"Vistas de huespedes"]
[null,null,null,null,null,null,null,null,null,null,null,null,106,"Wifi"]
[null,null,null,null,null,null,null,null,null,null,null,null,107,"Publicidad doc Informativo"]
[null,null,null,null,null,null,null,null,null,null,null,null,108,"Precios vino"]
[null,null,null,null,null,null,null,null,null,null,null,null,109,"Variedad platos"]
[null,null,null,null,null,null,null,null,null,null,null,null,110,"Precios Lavanderia "]
[null,null,null,null,null,null,null,null,null,null,null,null,111,"Sillas Discapacitados "]